How are Sellers protected on ToolSwap?

ToolSwap collects and holds the payment once a Buyer purchases your item. The funds become available in your Stripe account as soon as the buyer as approved the sale or 72 hours after the item has arrived at the Buyer's address -- whichever comes first. 

Even if the buyer never confirms that their order has been received, your funds become automatically available after 72 hours. If your buyer opens a dispute regarding the condition of the item, they will have to enter the ToolSwap dispute process to prove that the order is worthy of a return and a refund. 

ToolSwap always defers to tracking information on an order. If tracking shows that the package has been delivered, ToolSwap considers the order delivered, even if the Buyer claims otherwise. ToolSwap will never refund an order that is "In Transit" to its destination unless it has been determined that the package has been lost by the assigned carrier.

Rule #1 is keep all negotiations, sales, and purchases on ToolSwap. Buyer and Seller protection is our top priority. We can only offer ToolSwap Buyer and Seller Protection if you keep the transactions and all communications related to the transaction on ToolSwap.